Shipping policy

9. DELIVERY

  1. In contracts where the Merchant dispatches the Goods and/or Custom-Made Goods to the User, the risk of loss or damage transfers to the User at the moment when the User or a third party indicated by the User, other than the courier, takes possession of them.

  2. If the User has chosen and appointed a courier not offered by the Merchant to transport the Goods and/or Custom-Made Goods, the risk transfers to the User upon handover of the Goods to the selected courier. In case of loss or damage, the User may claim compensation from the courier.

  3. The User and/or Customer must provide accurate and complete delivery details. To receive the Goods and/or Custom-Made Goods, the User and/or Customer must ensure access to the delivery address and accept the shipment, or visit the courier’s office/parcel locker to collect it.

  4. If the shipment cannot be delivered due to incomplete and/or incorrect information provided by the User and/or Customer, or due to their failure to collect it within the courier’s specified period, the Merchant shall attempt to contact the User and/or Customer to clarify the details and invite collection, provided the Merchant has received information from the courier and delivery is still possible under the courier’s rules. If contact cannot be established and/or correct delivery details are not provided and/or delivery cannot be completed due to reasons attributable to the User and/or Customer, the Merchant shall have the right to retain the paid delivery fee and to claim damages exceeding its amount.

  5. If the delivery fee under Section 9.4 was not paid in advance and the Merchant has covered the cost, the Merchant shall have the right to claim reimbursement from the User and/or Customer, as well as damages exceeding that amount due to failed delivery.

  6. The delivery price for Goods and/or Custom-Made Goods within the Republic of Bulgaria is as follows:
    • standard delivery to an office or parcel locker of Econt or Speedy – EUR 3.48;
    • delivery to an address specified by the User and/or Customer via Econt or Speedy – EUR 5.04;
    • for Goods and/or Custom-Made Goods with a total order value of EUR 50.00 or more – free delivery within the Republic of Bulgaria.

  7. Delivery within the Republic of Bulgaria shall be carried out via Speedy or Econt, at the User’s choice made when placing the order. If such choice is not possible due to Website functionality, the Merchant shall select the courier.

  8. For delivery of Goods and/or Custom-Made Goods within Europe (excluding Bulgaria), as well as for international deliveries (to countries available on the Website), the delivery price is EUR 8.40.
    • For orders with a total value of EUR 80.00 or more – free delivery within Europe.

  9. For delivery of Goods and/or Custom-Made Goods outside Europe and Bulgaria (to countries available on the Website), the price is determined according to the total shipment weight as follows:
    • 0 g to 999 g – EUR 15.00;
    • 1000 g to 1999 g – EUR 19.92;
    • 2000 g to 2999 g – EUR 30.00;
    • 3000 g to 4999 g – EUR 50.40;
    • 5000 g and above – EUR 79.92.

  10. Delivery timeframes, delivery methods (to address, courier office, or parcel locker), and all other specific rules regarding transport and receipt of shipments are governed by the general terms and conditions of the respective courier company selected by the User and/or Customer or by the Merchant.

  11. The User and/or Customer shall be informed of all delivery timeframes directly by the courier company.

  12. The Merchant shall not be liable for delays or other circumstances arising from the activities or conditions of Econt and/or Speedy or any other courier company. The User and/or Customer is deemed informed of and in agreement with the applicable rules of the selected courier at the time of delivery.

  13. The Merchant cannot guarantee an exact delivery date or time, as these are determined by the courier.

  14. If the Goods and/or Custom-Made Goods are damaged during transport, the User and/or Customer must immediately notify the Merchant and the courier and retain the packaging and shipment as evidence of the damage.