Frequently asked questions
What products do you sell?
We offer a wide range of billiard and snooker accessories from exclusive
designer pieces to products from trusted industry brands.
Do you sell authentic branded products?
Yes. All branded items sold on our website are 100% authentic and sourced from official suppliers or verified distributors.
Do you offer designer or limited-edition products?
Yes! We offer exclusive designer accessories and limited-edition collections that you won’t find everywhere. Availability may vary depending on stock.
What does the personalization include?
Custom options may include names, initials, logos, colours or special designs.
How long does personalization take?
Personalised
items typically require additional processing time. Production
usually 3–7 business days before
shipping, depending on the item and design complexity.
Can I order custom designs or bulk personalized products?
Yes. We accept custom and bulk orders for clubs, companies, teams, and resellers. Please contact us directly to discuss your requirements.
Can I preview my personalized product before production?
For selected items, we provide a digital preview or confirmation before the final production if required.
Do you ship internationally?
We ship nationwide and offer international shipping to most countries. Shipping costs and delivery times vary by location.
How long does shipping take?
Delivery times depend on your location and the shipping method selected at checkout. Usually between 5 to 14 business days for orders outside Bulgaria.
Do you offer express shipping?
Yes. If you would like an express delivery, please contact us.
Can I return an item?
Yes, non-personalized items can be returned, provided they are unused and in original packaging.
Can personalized products be returned?
Because personalized items are custom-made, they are non-refundable unless there is a manufacturing defect or error on our part.